While we are sure you will love your intimate wear, due to the customization of our product, returns will be made only for manufacturing issues. If product does not fit correctly and a reasonable time frame is allotted before event, an exception for alterations can be made. However, if time frame does not permit alteration, no refund will be offered as these products are time sensitive and customized. That being said, our fashion consultants will be present throughout the entire process to ensure you are happy with the style and fit of your intimate wear. Feel free to contact us with any questions or concerns you may have.